Frequently Asked Questions

Check our most frequently asked questions here! If you still need help then please feel free to contact us via the contact form on our website or by email at filmandflorals.inquiries@gmail.com . Thank you!

Pricing

Yes! If you are interested in buying multiples of a specific item, we would love to offer you a discounted price. If you are interested in this option please contact us via the contact form or by email at filmandflorals.inquiries@gmail.com for a quote! 

Returns

Since each item is handmade to order, and many of our items are customizable, we do not offer any return or refund services. However, if you are not satisfied with your order, please contact us right away via the contact form on our website or by email at filmandflorals.inquiries@gmail.com so we can assist you!

Since each item is handmade to order, and many of our items are customizable, we do not offer any exchange services. However, if you are not satisfied with your order, please contact us right away via the contact form on our website or by email at filmandflorals.inquiries@gmail.com so we can assist you!

If you need to cancel your order, please contact us right away via the contact form or by email at filmandflorals.inquiries@gmail.com. We guarantee cancellations if contacted within 24 hours of ordering. If it has already been 24 hours, please still contact us so we can try to assist. If we have not already shipped your item- we will still cancel your order for you! 

Shipping

As each item is made to order, processing times for all orders vary between 3-5 days and 3-4 wks, dependent on the process of creating your item! Each product on our website has the processing time displayed in the description for that particular item. 

As each item is made to order, processing times are dependent on the nature of the craft and supply availability. We are happy to rush your order if we have the supplies on hand, ready to ship. We are also willing to look into expedited shipping on your behalf. If you need your item sooner than the listed processing time, please contact us right away via the contact form on our website or by emailing filmandflorals.inquiries@gmail.com to see if we can assist! 

If any changes need to be made to your order, please contact us right away via the contact form on our website or by email at filmandflorals.inquiries@gmail.com. We guarantee changes if contacted within 24 hours of ordering. If it has already been 24 hours, please still contact us so we can try to assist. If we have not already shipped your item- we will still be able to edit or update your order for you!

Uncategorized

After completing your order, please email the photo of choice as soon as possible to: filmandflorals.inquiries@gmail.com. Please include your last name and order number in the subject line. Please keep in mind it is important to send high resolution photos, to ensure better print quality.  If you have any questions, feel free to contact us!